When someone visits www.the-ra.org we use third-party services, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
A 'cookie' is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.
The RA makes some use of Session cookies during your visit to our site, especially to control access to the Members Area.
Cookies are devices which identify your computer to our web-server and personalise our website for your future use. Cookies are only used to pass information submitted by you for use on another webpage on our site (ie when accessing the Members Area).
Cookies are stored on the computer's hard drive. They cannot access the hard drive - so a cookie can't read other information saved on the hard drive, or get a user's e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site.
A cookie will not be created to personally identify you as an individual for our purposes. Instead, they may contain a number that represents your membership status. If you do not use the cookie, you would have to type in your member number and password every time you visited a members only page.
Most Internet browsers automatically accept cookies. However, you can amend your web browser's settings or preferences so that you can accept all cookies, be notified when a cookie is about to be set or to reject all cookies, but this might affect your use and the functionality of this site and some features may not work if cookies are turned off or restricted.
We take great care to ensure the security of this website and your personal information. We have put in place appropriate technical and organisational measures to ensure the safety and security of the information we collect online. Any third party processing such information on the RA's behalf is contractually obliged to put in place similar measures.
Following a link to another website
If you go to another website from this one, read the Privacy Notice on that website to find out what it does with your information.
Following a link to www.the-ra.org from another website
If you come to www.the-ra.org from another website, we may receive information from the other website. We don't use this data. You should read the Privacy Notice of the website you came from to find out more about this.
People who contact us via social media
The RA uses a range of social media services to publicise RA news, stories, offers, and events and to receive comments and feedback from members including through direct messages, which are private, and through posts which are public to other social media users.
The information you provide via social media is subject to the social media service providers' privacy notices and policies. Any information you post on the RA's social media platforms is also subject to the RA's social media policy.
People who call our Head Office
When you telephone the RA your call may be recorded. The reasons for this include to help with staff training and to maintain records of conversations, to help with the detection, investigation, and prevention of crime. We will tell you if your call is being recorded.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the RA's collection and use of personal information. Please refer to the specific service 'Privacy Notice' you are using for details of how your personal data is being used.
Information that we share
The RA uses commercial companies and partners to either store personal information or to manage it on our behalf. Where we have these arrangements there is a contract, memorandum of understanding or information sharing protocol in place to ensure that the organisation complies with data protection law.
For legal reasons we may have to share personal information with organisations or individuals outside of the RA if that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, court order, legal process or enforceable governmental request, or
- for the detection and prevention of crime/fraudulent activity, or
- if there are serious risks to the public, our staff or to other professionals, or
- to protect a child or to protect adults who are thought to be at risk
Under the Data Protection law, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here:
Is my information being handled correctly? - on the ICO website
Access to personal information
The RA tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection legislation.
You have the right to request to obtain the personal information that RA holds on you. There are some occasions when an exemption would apply and if this is the case we will write to you and inform you of the reason.
You may obtain the information by writing to the address shown below.
You must provide us with the following information in order that we can process your request:
- Any previous addresses that may be relevant to this request
- Any reference numbers to help us identify you
- You will need to provide evidence of identity, preferably photographic such as your driving license or passport.
Changes to this Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 20th May 2018.
How to contact us
If you have any questions about this Privacy Notice or the collection and use of personal information, please contact us at the details shown at the bottom of this page.